Your trust is paramount to us, and we are dedicated to upholding your privacy. Here’s what we promise to you:
[Insert a reference to any specific policies related to loyalty programs or other services you offer.]
We are Flight Ticket Fare, An International Flight Ticket Agency, with our main office on First Floor, SCO 15, Sector 10, Budanpur, Panchkula, Haryana 134109,
We may collect and use the following categories of personal data:
(A) Name, Passport Details, and Other Identifying Data: When you make a reservation or book a flight with us, we collect your name, title, gender, date of birth, nationality, country of residence, and passport details. If you make reservations for others, we also collect their identifying data.
(B) Your Contact Details and Personal Account Information: We may collect your address, phone number, email address, and log-in details if you register for our services. For business travelers, we also collect information about your organization.
(C) Information about Reservations, Bookings, and Purchases: We collect details related to your reservations, bookings, additional services, and products you purchase from us.
(D) Information about Your Trip: Information about your itinerary, online or airport check-in, boarding passes, travel companions, and any specific needs or dietary requirements are collected.
(E) Information about Our Corporate Loyalty Program: For members of our corporate loyalty program, we collect membership-related data and transaction details.
(F) Our Communication with You: We keep records of your communications with us, whether via email, chat, social media, or phone.
(G) Information We Collect When You Use Our Digital Services: This includes data related to your website and app usage, such as IP address, browser type, and browsing behavior. We may also receive automatic notifications when you open our emails and have your location data with your consent.
(H) Information About Social Media: Depending on your social network settings, we may receive information from your social network provider when you interact with us on social media.
(I) Information You Choose to Share: Any information you voluntarily provide us, such as your interests, preferences, survey responses, or contest entries.
(J) Unruly Behavior and Misuse: We maintain lists of passengers who have exhibited unruly behavior on our flights or misused our services.
2.2. Special Categories of Personal Data
We may collect special categories of personal data, such as health-related data or data related to criminal law matters, when necessary for safety, compliance with legal requirements, or assisting passengers with specific needs.
2.3. Children Younger Than 16 Years
We collect data about children only when provided about flights or services booked for them. In cases of unaccompanied minors, we record the contact details of their parents or legal representatives.
2.4. Specific Services, Events, Contests, or Campaigns
For specific services, events, contests, or campaigns, we may collect data beyond what is described in this policy. We will inform you about this when you register or download the respective service.
We collect the categories of personal data referred to above in the following ways:
(A) Personal data provided by you
When you book a flight with us, create an online account, register for our corporate loyalty program, contact us via social media, fill out a customer survey, contact our customer service, subscribe to receive our e-mails or mobile push notifications, submit an entry for a contest, or register for one of our events or campaigns.
(B) Personal data received from your travel agent, our airline partners, and other companies involved in facilitating your trips
We receive your data from these parties to handle your reservations and bookings and to arrange your trips and purchases. For example, when you book a flight through a travel agent or an online platform, we receive your identifying data, contact details, and booking details from those third parties.
(C) When you use our website, we collect information using cookies and similar technologies
(D) If you use social networks, we may also receive information from your social network provider
(E) If you exhibit unruly behavior, we collect certain information for flight safety
If you exhibit unruly behavior before or during a flight, FTF will draw up an incident report. In addition to the data already provided to us in the context of your booking or reservation (e.g. name and date of birth), this report may also contain information originating from persons involved in the incident and/or charged with handling it.
4.1. Main purposes for which we use your data
To provide our services to you
We use the information described to handle your reservations and bookings and to arrange your trips and purchases. For example, we use your name, passport number, and other identifying information to issue your ticket. We use your contact details to inform you about changes in your flight status.
We need to know your specific medical needs to ensure that you receive appropriate care. We only use this data to ensure that you receive appropriate medical care.
– Booking-related e-mails: if you book a flight, you will receive multiple e-mails regarding your booking (e.g. your booking confirmation, information about checking in and boarding). Those e-mails contain advertisements and offers tailored to you and your flight.
– E-mails from FTF with updates and offers: you can choose to receive e-mails containing updates and offers tailored to your interests, such as our newsletter. These e-mails contain offers for our services and services offered by our partner, such as package deals and offered by our partner Airtrade. With your consent, we will also send you e-mails on specific occasions, such as a special offer on your birthday or personalized offers for your next trip within a few months after your return.
– Direct messages through other communication channels: with your consent, we use other communication channels to send you direct messages with personalized advertisements and special offers, such as postal mail, mobile push notifications, or social channels (e.g. Messenger, WhatsApp, or WeChat).
To enable Meta to determine whether you have an account on one of Meta’s platforms, we share a pseudonymized (hashed) identifier with Meta. We do not share any other data with Meta. Meta, in turn, only provides us with aggregated data about the effectiveness of an advertising campaign. This is data that cannot be traced directly back to you. This way, we try to make every effort to keep your data secure and confidential.
If you no longer want us to include you in the programs we use to display relevant information and personalized advertisements via various channels, please send an e-mail to firstname.lastname@example.org to withdraw your consent. When sending this e-mail, please use the e-mail address for which you would like to withdraw your consent.
iii. Personalised offers: we aim to make advertisements and offers as relevant as possible for you. To that end, we may analyze the categories of personal data described (statistical research data). We use the results of this analysis to personalize advertisements and offers. For example, with your consent, we may send you an e-mail after you return from a trip with offers based on your booking history, to offer you inspiration for your next trip. We may also use your booking history to provide you with a discount for an upgrade or extra baggage.
Legal basis and right to object: unless indicated otherwise, we collect and use your data as described in section 4.1 (E) for our legitimate interests and the interests of third parties. You have the right to object to using your data for direct marketing purposes, including related profiling activities, at any time (see 8 “Your rights” below).
– E-mails: you may unsubscribe from our advertisements and offers in our booking and loyalty program e-mails and from e-mails to which you have subscribed at any time by clicking on the unsubscribe link in the e-mail. In many cases, you can also unsubscribe by changing your communication preferences in your account. If you unsubscribe, you will only receive e-mails necessary to be able to use our services (e.g. your booking confirmation and e-ticket) or to participate in our loyalty program (e.g. welcome message sent to members).
– Postal mail: you may unsubscribe from receiving personalized advertisements and special offers by postal mail by contacting us (see 8 “Your rights” below).
– Other communication channels: if you have opted to receive personalized advertisements and offers through mobile push notifications, you can unsubscribe by changing your smartphone settings (for mobile push notifications). Visit the website of the social media platform for more information on how to unsubscribe from receiving personalized advertisements and offers through social channels (e.g. Messenger, WhatsApp, and WeChat).
– Contact our Privacy Offices: you may always contact us to unsubscribe from receiving messages containing advertisements and offers (see 8 “Your rights” below).
We collect, use, and retain your data to conduct our business operations, such as for record-keeping purposes, to prevent or combat fraud, or to settle disputes. In the case of fraud or misuse of our services, we may enter your data into our internal fraud control and warning systems. As a result, your bookings may be subject to scrutiny and in particular cases be refused or cancelled, or you may no longer be welcome on board our aircraft or only on certain conditions. We also collect and use your data to comply with our legal and tax obligations.
4.2 Specific services, events, contests, or campaigns
4.3 Legal basis
We may collect and use your data only if we have a legal basis for doing so. In many cases, we need your data to receive your booking and arrange your flight or purchases. In those cases, the legal basis for processing your data is ‘necessary for the performance of a contract’.
If you have consented to the collection and use of your data, we will collect and use your data based on that consent.
If you refuse to provide the personal data that we need to perform the contract we have concluded with you or to comply with a legal obligation, we may not be able to provide all the services you have requested from us. Consequently, we may have to cancel your flight, or we may not be able to provide you with the additional services you have requested. If you provide incomplete or inaccurate information, we may be forced to deny you boarding or entry into a foreign territory.
We may share your data with third parties in the following cases:
To facilitate your bookings and trips
To handle your reservations and bookings and to arrange your trips and purchases, we often need to share your data with our partner airlines, airport operators, and other companies involved in facilitating your trip (see 3.1 (B) above, “How we collect your data”).
If you book a flight using your employer’s corporate account, your employer will have access to certain booking details, such as the ticket price, travel dates, and your destination. Your employer is independently responsible for how it collects and uses your data and informs you about it.
For support or additional services
To provide our services, we use the support or additional services of third parties, such as IT suppliers, social media providers, marketing agencies, and screening service providers. All such third parties are required to adequately safeguard your data and only use such data according to our instructions.
To process payments for your trips and purchases, we may work with third parties that offer payment services. In many cases, those payment service providers also conduct fraud checks. They operate their privacy policies in terms of how they use your data.
Specific services, events, contests, or campaigns
Ensuring the security and confidentiality of your data is our priority. Taking into account the nature of your data and the risks of processing, we have put in place all appropriate technical and organizational measures as required by applicable legal provisions (in particular article 32 of the General Data Protection Regulation (GDPR)) to ensure an appropriate level of security and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion of or unauthorized access to these data.
Organizational measures: we have implemented and maintained various organizational measures intended to strengthen the awareness and accountability of our employees. We have programs in place designed both to ensure awareness and to promote the sharing of good practices and safety standards. In this context, a rich collection of documents on information security challenges and privacy protection has been made available to our employees.
Technical measures: we strictly control physical and logical access to internal servers hosting or processing your data. We protect our network with state-of-the-art hardware devices, as well as architectures to prevent and limit the risk of cybercrime.
Personal data security and confidentiality depend on everyone’s best practices. When you make a reservation, you will be sent file references. These booking references must remain confidential at all times. Disclosing them to other passengers may allow them access to your booking information through our systems or those of third parties involved in delivering your trip (e.g. travel agencies or online search and booking sites). If you are traveling with others and do not want your personal information disclosed to them, we recommend making separate reservations.
We also advise you not to disclose the passwords you use to access our services to third parties, to log out of your profile and social account systematically (especially in the case of linked accounts), and to close the browser window at the end of your session, especially if you are accessing the Internet from a public computer. This will prevent other users from accessing your data. To avoid the risk of hacking, we recommend using different passwords for every online service you use. We cannot be held responsible for the theft of your data on a platform that is not managed by us.
In addition, we strongly recommend that you do not distribute to third parties documents issued by FTF containing your data (your boarding pass, ticket number, etc.) or other information related to your trip or publish these on social networks. If you decide to publish these documents on social media, you are responsible for consulting and understanding the general conditions of use, information security practices, and privacy policies applicable to those third-party social networks. We cannot be held responsible for how data is processed, stored, or disclosed on these platforms.
To find out more about our IT security measures, please consult our IT security portal.
Management of security incidents
There is no such thing as ‘zero risk’ and even if we implement all the security measures recognized as appropriate, unforeseen things can happen. We have specific procedures and resources in place to manage security incidents under the best possible conditions. We have also set up a specific procedure for assessing possible breaches of security that could lead to the accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of or access to your data, for notifying the competent supervisory authority within the period stipulated by applicable law, and for warning you when a breach is likely to result in a high risk to your rights and freedoms. Tests are carried out periodically to verify the functioning of the security installations and the adequacy of the procedures and devices deployed.
We do not keep your data for any longer than is necessary. How long your data is retained depends on the purposes for which the data is processed and the applicable statutory retention periods.
7.1. FTF may transfer your data to countries other than your country of residence. This is done to handle your booking or arrange your trip, or because our group companies, partners, or service providers provide their services from other countries. The laws of the countries to which we transfer your data may not always offer the same level of personal data protection.
7.2. If you fly to a destination in a country other than your country of residence, transferring your data to that country is often necessary to provide our services to you. If this seems necessary, FTF will ensure that adequate safeguards are in place to comply with the requirements for the international transfer of personal data under applicable privacy laws. For transfers of personal data to countries outside the European Economic Area, FTF may use European Commission-approved Standard Contractual Clauses as safeguards.
You may contact our Privacy Office to exercise any of the rights you are granted under applicable data protection laws, including the right to access your data, to rectify your data, to erase your data, to restrict the processing of your data, the right to data portability, and the right to object to processing.
(A) Right to access
You may ask us whether we collect or use any of your data and, if so, to receive access to that data in the form of a copy.
(B) Right to rectification
You have the right to have your data rectified if it is inaccurate or incomplete. Upon request, we will correct inaccurate personal data about you and, taking into account the purposes of the processing, complete incomplete personal data, which may include the provision of a supplementary statement.
(C) Right to erasure
You have the right to have your data erased. This means that we will delete your data. Erasure of your data only takes place in certain cases, as prescribed by law and listed in Article 17 of the General Data Protection Regulation (GDPR). This includes situations where your data is no longer necessary for the purposes for which it was originally processed and situations where your data was processed unlawfully. Due to how we maintain certain services, it may take some time before backup copies are erased.
(D) Right to restriction of processing
You have the right to obtain a restriction on the processing of your data. This means that we will suspend the processing of your data for a certain period. Circumstances that may give rise to this right include situations where the accuracy of your data is contested, and we need some time to verify its (in)accuracy. This right does not prevent us from continuing to store your data. We will inform you before the restriction is lifted.
(E) Right to data portability
Your right to data portability entails that you may ask us to provide you with your data in a structured, commonly used, and machine-readable format, and have such data transmitted directly to another controller, where technically feasible. Upon request and where this is technically feasible, we will transmit your data directly to the other controller.
(F) Right to object
You have the right to object to the processing of your data. This means you may ask us to no longer process your data. This only applies if the ‘legitimate interests’ ground (including profiling) constitutes the legal basis for processing. You can object to direct marketing at any time and at no cost to you if your data is processed for this purpose, which includes profiling to the extent that it is related to direct marketing. If you exercise this right, we will no longer process your data for such purposes.
You may withdraw your consent at any time by following the specific instructions concerning the processing for which you provided your consent. For example, you can withdraw consent by clicking the unsubscribe link in the e-mail, adjusting your communication preferences in your account (if available), or changing your smartphone settings (for mobile push notifications and location data).
If you want to exercise your rights about the processing of your data as a result of unruly behavior exhibited by you before or during a Transavia flight, you can contact the Transavia Privacy Office:
First Floor, SCO 15,
Sector 10, Budanpur, Panchkula,
8.5. Questions, comments or complaints
Our friendly staff is eager to help you find the best fares.